Shipping/Delivery

SHIPPING & HANDLING

At TOOGOOD we value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. Normally you will receive your order in 2-4 weeks from the date that it is placed. 

PAYMENT CONFIRMATION

  • A confirmation email will be sent to you once the order is authorized and verified.
  • Once the payment verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.

    PROCESSING

    • It normally takes 2-7 business days to process your order. Please note that holidays & weekends are not included.
    • It takes longer for us to process pre-ordered items, please refer to our preorder page for more detailed information.

      SHIPPING

      Shipment takes approximately 3 to 25 business days to reach destination countries.

      REGION COUNTRY STANDARD SHIPPING
      Shipping Time (Business Days) Shipping Fee
      North America United States 10-20 FREE
      Canada 10-20 FREE
      Mexico 15-25 FREE
      Europe UK, France, Germany 10-20 FREE
      Italy, Austria 10-20 FREE
      Belgium, Denmark, Netherlands,
      Luxembourg, Andorra, Finland,Ireland,Czech Republic,
      Sweden, Slovakia, Slovenia,Poland,
      10-20 FREE
      Russia 10-20 FREE
      Other European countries 10-20 FREE
      Oceania Australia 10-20 FREE
      New Zealand 10-20 FREE
      Middle EAST United Arab Emirates 30-90 FREE
      Other Middle East Countries 30-90 FREE
      ASIAN Japan, Korea, Singapore, Malaysia 10-20 FREE
      Other Asian Countries 10-25 FREE
      Worldwide Other Countries 30-90 FREE

       Delivery times are estimates and commence from the date of shipping, please noted that it could take longer than expected due to invalid address, customs clearance procedures or other issues.

      Please note: Total Delivery Time = Processing Time + Shipping Time

      DELIVERY

      Postal deliveries: If you haven’t received your package based on the above estimates. Please kindly contact with us.

      RETURNS

      You will have 30 days to return your item after it has been delivered to you. Just to be clear, that means the time it takes for your order to be delivered to you will not be counted as part of the 30 days you will have to return your item. The item must be returned in the same condition you received it in. Unwashed and/or undamaged. You will receive a refund upon inspection of the item once it has been returned to us. If it just for an exchange we will send you a new item as soon as you notify us you are returning an item for exchange.